All VEERS jewellery products are made to order, which means that your order is specially made for you.
For jewellery we will need 14 working days from the day payment was made till manufacturing is finished.
We will let you know as soon as your order is ready for the couriers, along with all the courier details you will need to track your order.
We use The Courier Guy Courier Company, excellent, reliable and fast service. They usually take between 2-3 days for delivery, depending on where you live. The Courier Guy delivers everywhere in South Africa at a cost of R90 per parcel.
Please make sure that you give a physical address as the courier will need to give your order to you directly, a PO Box will not work.
RETURNS & EXCHANGES
We do our best with all our products, but we understand that we all have our own taste, that makes us unique. So if you are not happy with your order, let me know within the first 4 days after delivery.
Unfortunately we do not do cash refunds, but if the products is unworn, unscratched and in their original packaging, you are more than welcome to send it back, on your own cost, and we will give you a Gift Voucher for the amount that you can use any time you want
We do not include the courier cost in the voucher amount, as we do not refund courier cost..
The following is not refundable:
Special orders -
Custom-made jewellery -
Earrings (for hygiene reasons) -
Any products bought on sale -
For any jewellery order I will always ask your ring size, wrist size and/or chain length.
To exchange jewellery for another size I will ask a resizing fee.
Ring size - R80 per size
Wrist size - R80 per cm
Chain length - R100 ( I work with 40cm, 45cm, 50cm )
Just to sum it up:
Products being returned must be unused, unworn, undamaged and properly protected -.
We don’t accept any returns after the 4 days grace period -.
You will need to pay for courier when returning the item -
You can contact us to arrange collection with our couriers at R100 one way -.